Frequently Asked Questions

Lunveil comes from the contraction of lune (moon) and veil (veil). A handpan is a lunar steel shell that only reveals its timbre the moment a hand touches it: the sound is unveiled beneath the fingers. This is the idea behind the name.

We work with partner manufacturers specializing in steel instruments. Each model is chosen based on three criteria: tuning accuracy, sustain length, and the finish quality of the shell. The tuning is checked before shipping. Our instruments are not manufactured in US : they are selected, checked, and shipped by us.

Yes. All instruments offered on Lunveil are new, unplayed, and delivered in their original packaging with their accessories.

The handpan consists of two joined steel shells, with hand-hammered areas called tone fields: it is played with bare hands, and each note requires a precise strike. The tongue drum is a steel sphere in which tongues are cut; it is played with mallets or fingers and is significantly more accessible. The tongue drum is a natural gateway to the handpan.

The D Kurd is a minor scale built on a D ding. It is the most widespread scale and the most recommended for beginners: all the notes sound good together, regardless of the order in which they are played. Therefore, it is impossible to play a wrong note, which allows for improvisation from the very first session.

A 9-note handpan offers simple reference points and a comfortable playing experience: it is the format to start with. A 10 to 12-note model expands the melodic range and is suitable when you feel limited by a 9-note, generally after a few months of practice.

440 Hz is the international reference pitch: it is the choice to make if you want to play with other instruments or record. 432 Hz is slightly lower; its sound is perceived as rounder and it is often chosen for solo practice. The layout of the notes is identical in both cases.

Four reliable signs: the note layout is announced note by note; the tuning frequency is specified (440 or 432 Hz); the material is indicated (stainless steel or nitrided steel); the tuning is checked before shipping. A seller who does not communicate any of these details rarely sells a tuned instrument. On Lunveil, the exact layout of the notes appears on every product page.

Our handpans are made of stainless steel or nitrided steel depending on the model; the exact material is specified on each product page. Stainless steel offers a longer sustain and requires no anti-corrosion treatment. Nitrided steel has a warmer and shorter timbre.

A handpan weighs between 3 and 5 kg depending on the model, with a diameter of approximately 50 to 55 cm. A tongue drum is significantly lighter and more compact. The exact dimensions and weight are indicated in the specifications table of each product page.

A tongue drum is suitable from age 6 or 7: it is played with mallets and requires no technique. A handpan requires more controlled striking, and a 4 kg instrument remains bulky for a child: we recommend it from age 12 onwards.

No. These instruments are tuned to a single scale: all notes harmonize with each other. Our two learning methods are written without music theory, using visual and rhythmic references.

Wipe the surface with a dry microfiber cloth after each session to remove moisture from your hands. Stainless steel does not require oiling. Avoid leaving the instrument in direct sunlight, in a vehicle, or in a humid room, and store it flat in its bag.

A well-made handpan stays in tune for several years if played normally. The real causes of detuning are shocks, overly violent strikes, and sudden temperature variations. Never place heavy objects on the shell.

The handpan is played with bare hands: mallets are discouraged as they risk marking the shell. The tongue drum is played with mallets or fingers, as you prefer; a pair of mallets is provided with our tongue drums.

Select your instrument and its variant (number of notes, frequency, color), add it to your cart, and then confirm the order. You will immediately receive a confirmation email summarizing your purchase.

Yes, as long as the order has not been shipped. Write to us as soon as possible at contact@lunveil.fr, specifying your order number. After shipping, the order is subject to the 14-day right of withdrawal.

We accept Visa, Mastercard, and American Express cards, as well as Apple Pay, Google Pay, Shop Pay, Klarna and PayPal.

Yes. Transactions are SSL-encrypted and processed by Shopify Payments, which is PCI DSS compliant. We never have access to your bank details.

A detailed confirmation is sent to you by email. For a nominal invoice, write to us at contact@lunveil.fr, indicating your order number.

Your order is prepared and shipped within 1 to 2 business days, then delivered in 5 to 10 business days, for a total timeframe of 6 to 12 business days.

Shipping is free, with no minimum purchase, for all deliveries in US.

We ship to all 50 US states.

A tracking number is sent to you by email as soon as the order is shipped. You can also check the progress from our order tracking page.

First check with your neighbors and your drop-off point, then contact us at contact@lunveil.fr with your order number. We will open an inquiry with the carrier and provide follow-up until it is resolved.

Each instrument is shipped in its padded carrying bag, which is itself placed in a reinforced box with padding. If the package arrives damaged, please report it on the delivery note and send us a photo within 48 hours.

You have a right of withdrawal of 14 days from the receipt of your order, without having to justify your decision. Notify us by email, then send back the complete instrument in its original packaging. All details are in our return and refund policy.

Return shipping costs are at the customer's expense. The return address will be communicated to you by email after your request: never send a package without contacting us first.

The refund is processed within 14 days after receipt and inspection of the returned instrument, using the same payment method as the order. Additional banking delays may apply.

Contact us within 48 hours at contact@lunveil.fr with photos of the package and the instrument. We will proceed with a replacement or a refund at no cost to you.

Our learning methods are digital products, delivered by email as a PDF right after purchase. Because a downloaded file can’t be returned, all sales of digital products are final. If you can’t open or access your file, contact us and we’ll fix it or send it again.

Every instrument is covered against defects in materials and workmanship for 2 years from the date of delivery. If your instrument has a covered defect, we will repair or replace it, or refund you if neither is possible.
Not covered: damage caused by drops or impacts, misuse, improper storage (humidity, extreme temperatures), or normal wear.
To make a claim, email contact@lunveil.fr with your order number and photos or a short video of the issue.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

By email at contact@lunveil.fr or by phone at +33 7 56 80 02 42, Monday to Friday from 9 am to 5 pm. We respond within 24 business hours. You can also use our contact page.