Contact us

A question about an instrument, an ongoing order, or need advice before purchasing? We answer everyone — including before a purchase, and even those who don't end up buying.

Emailcontact@lunveil.fr
Phone+33 7 56 80 02 42
HoursMonday to Friday
9am – 5pm
Response timeWithin 24 business hours

Find your answer immediately

Choosing an instrumentRange, number of notes, 440 or 432 Hz: everything is detailed in the frequently asked questions.
Track an orderHave the number received by email ready and go to the order tracking page.
Return an itemConsult our return policy, then write to us to obtain the return address.
Delivery timesShipping within 1 to 2 business days, transit in 5 to 10 business days, for a total of 6 to 12 business days.

A problem with your order?

Damaged package, missing item, non-compliant instrument: contact us within 48 hours with your order number and photos of the package and product. We will proceed with a replacement or refund, at no cost to you.

Site Publisher

YRM Group LLC — Single-Member Limited Liability Company (Wyoming, USA)
Filing number: 2026-001955207 (Wyoming Secretary of State)
Delivery area: Metropolitan France

Full legal information, registered office, and hosting provider: see our legal notice.